KPIScore.ai Privacy Policy

Last Updated: 01st of July 2024

A. Introduction

This website is operated by NeztDo Corporation Pty Ltd, located at Suite 112, Waterman Caribbean Business Park, 44 Lakeview Drive, Scoresby, Victoria 3179, Australia. NeztDo Corporation Pty Ltd is the sole data controller for KPIScore.ai and is committed to protecting and handling your information in compliance with applicable privacy and data protection laws.

This Privacy Policy explains how we process personal information collected through our website (www.kpiscore.ai), mobile apps, products, and services.

What You Will Learn

This Privacy Policy explains:

1. We collect personal information from you and others through our website, products, and services.
2. Who is collecting this information (NeztDo Corporation Pty Ltd).
3. How we use and share your information.
4. Who may we share your information with?
5. Your choices and rights regarding your information.
6. The security measures we take to protect your information.
7. How to access and correct your information.

Important Notice

This Privacy Policy is part of our Terms of Service (https://kpiscore.ai/terms) and Data Processing Addendum. Please read them carefully. Using our website and services confirms that you have read and understand this policy. Your use of KPIScore.ai and its services is subject to this Privacy Policy, our Terms of Service, and our Data Processing Addendum.

• Agreement

o By using our website or services, you agree to collect and use your personal information as outlined in this Privacy Policy and our Terms of Service. You can choose not to provide certain information, which may limit your access to some services.

• Changes to this Policy

o We may update this policy periodically. Please review it regularly for changes. Please stop using our website and services if you disagree with any updates.

B. Information We Collect

Personally Identifiable Information (PII)

• To access certain features, you'll need to create a KPIScore.ai account. This requires providing information like your name, phone number, billing details, email address, and postal address. This information is processed by secure online payment services for transactions and subscriptions. Creating an account and engaging in activities that require it is optional.
• We may collect and process various types of personal data about you, which we've categorized as follows:

Information We Collect

We may collect and process various types of personal data about you:

• Identity Data:This includes your first name, maiden name, last name, username or similar identifier, marital status, and job title. In some cases, we may ask for your identity documents.
• Identity Data:This includes your first name, maiden name, last name, username or similar identifier, marital status, and job title. In some cases, we may ask for your identity documents.
• Contact Data:This includes your billing address, email address, and telephone numbers.
• Transaction Data:This includes details about payments to and from you, and information about products or services you've purchased from us.
• Technical Data:This includes your internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-ins, operating system, platform, and other device information.
• Profile Data:This includes your username and password, purchases or orders, preferences, feedback, and survey responses.
• Usage Data:This includes how you use our website, products, and services.
• Marketing and Communications Data:This includes your preferences for receiving marketing from us and third parties, and your communication preferences.

You can choose not to answer any questions or provide information, but this may limit your access to our products and services. We will indicate which information is mandatory and which is optional.

Newsletter Subscription

You can subscribe to our newsletter for new products, services, and company news updates. This requires providing your name, email address, and company name optionally.

Website and Email Interactions

When you visit our website or click on links in our emails, our servers log information like your IP address, time of request, URL, and other details. We use this to ensure our website functions properly and understand how users interact.

Mobile App Usage

When you use our mobile app, we may automatically collect:

• Usage Details:Information about how you use the app, including features accessed, data usage, and interactions.
• Device Information:Details about your device and internet connection, such as IP address, operating system, browser, mobile network, and phone number.
• Stored Information and Files:The app may access metadata and other information about files on your device, like photos, videos, contacts, and address book data.

Location Information

With your explicit consent and instruction, our app may collect real-time location data from your employees' devices.

Files

We collect and store files you upload, download, or access through our services. We understand these files may be confidential and take measures to protect them. However, no storage system is entirely secure. Despite our efforts, unauthorized access to your files remains a possibility.

User Accounts and Public Profiles

You can create a KPIScore.ai account to access various features. You can optionally add more details to your public profile. You can review and update this information at any time.
To deactivate your account, use the account interface or contact [email address removed]. Upon deactivation, all information associated with your account, including stored files, will be deleted.

Children's Privacy

We do not knowingly collect personal information from children under 16 without parental consent. You must be 16 or older to use our services. If you are under 16, you may only use our website with permission from a parent or legal guardian. Parents or guardians can contact us to review, delete, or stop the collection of their child's personal information.

Security Measures

We take the security of your personal information seriously. We employ various technologies and procedures to protect your data, including industry-standard firewalls, password protection, and regular reviews of our security policies. Only authorized personnel have access to user information.
However, data transmission over the internet is not completely secure. We cannot guarantee the absolute security of your data transmitted through our website. Once we receive your information, we use strict procedures to prevent unauthorized access.
We treat your information, including files, as confidential. It is subject to our security procedures and policies for protecting confidential information.

Data Storage and Transfer

Information collected through KPIScore.ai is processed and stored in Australia and possibly other jurisdictions where we operate. All our employees are bound by our privacy and security policies. Only employees who provide technical support have access to your information.
Please keep your password confidential and do not share it with others. Always log out of your account when using shared computers.

C. How We Use and Share Your Information

KPIScore collects and uses your personal information for various purposes based on legal grounds and your preferences:

For Contractual Obligations:

• To fulfill your subscriptions and product registrations, including technical support and benefits.
• To manage your account, process transactions, and respond to inquiries.
• To communicate with you and our partners regarding sales, support, and training.

For Legitimate Business Interests:

• To maintain and improve our website and server performance.
• To personalize your browsing experience on our website.
• To send essential service alerts and registration confirmations (regardless of email preferences).
• To conduct business operations, including product development, service enhancement, and customer surveys.

With Your Consent:

• To inform you about new products, upgrades, special offers, and relevant services from KPIScore and trusted third parties.
• To send periodic emails about promotions and offers from KPIScore and select partners, based on your interests (you can opt out anytime).

How to Manage Your Communication Preferences:

• Unsubscribe from Emails:Send an email to [email address removed] or follow the instructions in any email you receive.
• Update Your User Account:You can manage your communication preferences online through your User Account settings.

We will never share your personal information with third parties for their own marketing purposes without your explicit consent.
We value your privacy and strive to be transparent about how we use your information. If you have any questions or concerns, please don't hesitate to contact us.

Legal Obligations and Data Protection

KPIScore may retain your personal information to:

• Comply with legal obligations:We may need to keep certain information to meet legal requirements or enforce our website terms.
• Protect our legal rights:In rare cases, we may need to contact you regarding legal proceedings or potential violations of agreements.
• Contact you for essential matters:We reserve the right to communicate with you about matters of legal or critical importance, even if you have opted out of marketing communications.

Sharing Your Data with Third Parties

KPIScore works with trusted third-party service providers, such as email and hosting providers, who act as independent contractors on our behalf. These providers are contractually obligated to handle your data securely and only according to our instructions. We will not share your information with any third parties for direct marketing purposes.

Data Processing and Security

We use Amazon Web Services (AWS) in Singapore, Frankfurt, and the USA to host and maintain our databases containing your personal information. AWS is a globally recognized provider with strict security measures to protect your data.Your privacy and data security are important to us. We are committed to complying with applicable data protection laws and maintaining the confidentiality of your personal information. If you have any questions or concerns, please contact us.

Our Responsibility for Data Transfers and Disclosure

KPIScore takes your privacy seriously and is committed to protecting your personal information. Here's how we handle data transfers and disclosures:

Third-Party Transfers:

• Liability:KPIScore is responsible for the data we transfer to third-party service providers.
• Purpose:We only share your data with trusted providers who help us deliver our services, and they are contractually obligated to handle your information securely.

Disclosure to Legal Authorities:

• Legal Compliance:We may disclose your personal information if required by law, court order, or other legal processes.
• Protecting Rights and Safety:We may also disclose your information if we believe protecting our users, the public, or our legal rights is necessary.

Data Storage Locations:

• EU Data:Personal data collected through our European domain zones (KPIScore.io) is processed by NeztDo Corporation Pty Ltd in Australia and stored in Frankfurt, Germany, under full GDPR compliance.
• Other Regions:For information about data processing for other regions, please refer to the KPIScore Infrastructure, Sub-processors, and Joint Controllers section.

International Data Transfers:

• Appropriate Safeguards:We may transfer your personal data outside the European Union, but only with appropriate safeguards, as the GDPR requires.

Business Transitions:

• Acquisitions:If KPIScore is acquired by another entity, your personal information may be transferred. In such cases, you will be notified if there are any material changes to how your data will be used.

Your privacy is important to us. We strive to be transparent about our data practices and comply with all applicable data protection regulations. If you have any questions or concerns, please contact us.

D. Your Privacy Choices and How to Manage Your Data

You have control over your personal information at KPIScore:

Sharing and Communication:

• Opting Out:You can choose not to share personal information or receive emails from KPIScore at any time. Simply edit your User Account preferences or follow the instructions in any email.
• Internal Use:Even if you opt out, we may still use your information internally to improve your experience and comply with legal obligations.
• California, Virginia, Colorado Residents:We will not share your Personal Data with third parties for direct marketing if prohibited by your state's law.

Cookies and Tracking:

• Cookie Purpose:Our website uses cookies to enhance your browsing experience and help us improve our site. Cookies are small files stored on your device that contain information about your interaction with our website.
• Types of Cookies:We use strictly necessary cookies, analytical/performance cookies, and functionality cookies.
• Managing Cookies:You can opt out of non-essential cookies on your first visit or adjust your browser settings to refuse all or some cookies. Note that disabling cookies may affect certain website features.
• Facebook and Google Analytics:Manage your preferences in your Facebook account privacy settings and consider installing the Google Analytics opt-out browser add-on if you wish.

Your Rights and How to Contact Us:

You have the right to access, correct, or delete your personal information. Please contact us if you have any questions, concerns, or complaints regarding your privacy. We are committed to addressing your inquiries promptly and transparently.

E. KPIScore Integrations and Third-Party Privacy

This statement explains how personal data is handled when you use KPIScore's integrations with third-party services like Google.

Key Terms:

• KPIScore:Refers to NeztDo Corporation Pty Ltd. and its affiliates.
• Customer:The organization subscribes to KPIScore services.
• Customer Data:Information submitted by or for the Customer to KPIScore services.
• Personal Data:Any information relating to an identified or identifiable individual.
• Services:KPIScore products and services are ordered by customers and used online.
• Third-Party Services:Services provided by another company, including "Non-KPIScore Applications" in KPIScore's online marketplace.

Data Collection and Use with Google Services:

• Google API Integrations:When you connect your KPIScore account to Google services (e.g., Gmail, Google Calendar, Google Drive), certain data may be collected. This includes email content, calendar events, file metadata, and email addresses from your address book. KPIScore use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
• Authentication:To securely process your requests, information identifying you or your device might be sent to Google during authentication. You can revoke access anytime.
• Limited Use:KPIScore's use of information from Google APIs adheres to Google's Limited Use Requirements.

KPIScore Two-Way Synchronization:

• Gmail:Changes made in either Gmail or KPIScore will be reflected in both.
• Google Calendar:Events are synced automatically between KPIScore and Google Calendar.
• Google Docs:View and edit documents online within your KPIScore account.

Microsoft Data Collection (Certain Countries):

• In some countries, Microsoft may collect personal data from visitors to our websites as outlined in their privacy policy: https://privacy.microsoft.com/en-us/privacystatement. You can manage this through Microsoft's opt-out page:https://account.microsoft.com/privacy/ad-settings/signedout.

Your Privacy Matters:

We are committed to protecting your privacy. Please refer to our main Privacy Policy for more details about how we handle personal data. If you have any questions or concerns, feel free to contact us.

How We Use Your Personal Information via Third-Party Integrations

We use your personal information obtained through third-party integrations for the following purposes:

• To provide and improve services:We utilize your information to manage, enhance, and deliver integrated services based on your requests by our legitimate interests or contractual obligations.

Legal Obligations and Data Retention

• Legal Compliance:We may retain or request your information to comply with legal requirements, enforce our website terms, or protect our legal rights.
• Export Controls and Sanctions:To adhere to US and EU export controls and sanctions laws, we may ask for your identity documentation in certain situations.
• Contacting You:We reserve the right to contact you regarding legal matters or violations of agreements, even if you have opted out of marketing communications.
• Data Retention:We will keep your Personal Data for a duration aligned with the original reason for collection.

Third-Party Providers and Your Choices

• Third-Party Responsibility:KPIScore is not liable for the data practices of third-party providers. We encourage you to review their privacy policies before using any integrations.
• Export Controls and Sanctions:To adhere to US and EU export controls and sanctions laws, we may ask for your identity documentation in certain situations.
• Your Control:You can decide whether to share personal information; however, withholding some information may limit your access to certain services.

Your Rights Regarding Your Personal Data

If you reside in the European Union, UK, Switzerland, or certain other jurisdictions, you have specific rights concerning your personal data:

• Right to access:You can request copies of your personal information.
• Right to rectification:You can ask us to correct inaccurate or incomplete information.
• Right to erasure:You can request deletion of your data under certain conditions.
• Right to restrict processing:You can ask us to limit how we process your data.
• Right to data portability:You can request to receive your data in a transferable format.
• Right to object:You can object to processing based on legitimate interests unless there are compelling reasons to override your objection.
• Right to withdraw consent:You can withdraw your consent for processing at any time without impacting the legality of prior processing.
• Right to lodge a complaint:You can file a complaint with a supervisory authority if you believe your rights have been violated.

Contact Us About Your Privacy Concerns

To exercise your rights or address any privacy concerns, please email our Data Protection and Grievance Officer at privacy@kpiscore.ai. Please include your portal link and administrator registration email address in your request. We will promptly investigate and address your inquiries and complaints.

Please note that providing inconsistent privacy preferences may lead to us not being able to honor your most recent choices.